BTS Group - Support Desk

Submit a new support request or review your existing requests

What can we help you with?

Submit a Support Request

{"xsrfToken":"e6613b666c476d3dbf30e83636fe8ec53f642dc2_lout","branding":{"id":"3","key":"cs","name":"BTS Group - Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1a0540","headerLinkHoverBGColor":"#1a0540","headerBadgeColor":"#1a0540"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the BTS Group | BTS LABS - Support Desk","sharedPortalName":"BTS LABS - Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the BTS Group | BTS LABS - Support Desk","sharedPortalName":"BTS LABS - Support Desk","localeDisplayName":"English (United States)"},"tr-TR":{"localeDisplayName":"Turkish (Turkey)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5c4d84","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGViMDE5ZS1hMjU0LTRmMTMtYmRmZi04MTc5ZGQ0ZDYxNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE1NjkwNjIsIm5iZiI6MTc1MTU2ODQ2Mn0.Oj8C08OEM-zf9akcayceTOwEE-AAxhpyukyMyMpQdvM&client=28eb019e-a254-4f13-bdff-8179dd4d615b&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cs","projectId":10035,"serviceDeskId":3,"name":"BTS Group - Support Desk","description":"Submit a new support request or review your existing requests","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"33","name":"Submit a Support Request","descriptionHtml":"","callToAction":"Submit a Support Request","introHtml":"Submit a request or report a problem.","icon":10540,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[11],"key":""},{"id":"35","name":"Emailed Support Request","descriptionHtml":"","callToAction":"Emailed Support Request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[33]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGViMDE5ZS1hMjU0LTRmMTMtYmRmZi04MTc5ZGQ0ZDYxNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1Njk2NjIsIm5iZiI6MTc1MTU2ODQ2Mn0.4BhaHbe8-81-fk5xnhqejlYaUUGussrBgmBtk_DejyU","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"28eb019e-a254-4f13-bdff-8179dd4d615b","tokenDurationInMins":20}},"sharedPortal":{"name":"BTS LABS - Support Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=btsgrp","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e6613b666c476d3dbf30e83636fe8ec53f642dc2_lout","baseUrl":"https://btsgrp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://btsgrp.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"28eb019e-a254-4f13-bdff-8179dd4d615b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c227bec88ceb47b68395d2485b4d79d4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}