BTS LABS - Support Desk
  1. BTS LABS - Support Desk
  2. Sybelle SDDC Platform - Support Desk

Sybelle SDDC Platform - Support Desk

Support Hub for Sybelle SDDC Platform which provides Virtualization, HCI and Containerization Solutions.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Ask a Question?

    Ask a question anything, Select this to request assistance

Powered by Jira Service Management
{"xsrfToken":"6f36a72884169e7e1cacff69aa6852b450da5f0e_lout","branding":{"id":"5","key":"sybcs","name":"Sybelle SDDC Platform - Support Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1a0540","headerLinkHoverBGColor":"#1a0540","headerBadgeColor":"#1a0540"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the BTS Group | BTS LABS - Support Desk","sharedPortalName":"BTS LABS - Support Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the BTS Group | BTS LABS - Support Desk","sharedPortalName":"BTS LABS - Support Desk","localeDisplayName":"English (United States)"},"tr-TR":{"localeDisplayName":"Turkish (Turkey)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5c4d84","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGViMDE5ZS1hMjU0LTRmMTMtYmRmZi04MTc5ZGQ0ZDYxNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE0ODA0NTMsIm5iZiI6MTc1MTQ3OTg1M30.BbdvWg2k8EqVHTcj0K8Fhm4xxnNmfA1PkRoIcNZFRiU&client=28eb019e-a254-4f13-bdff-8179dd4d615b&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sybcs","projectId":10040,"serviceDeskId":5,"name":"Sybelle SDDC Platform - Support Desk","description":"<p>Support Hub for Sybelle SDDC Platform which provides Virtualization, HCI and Containerization Solutions.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"96","name":"Ask a Question?","descriptionHtml":"","callToAction":"Ask a Question?","introHtml":"<p>Ask a question anything, Select this to request assistance</p>","icon":10550,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"44","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[13],"key":""},{"id":"49","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"50","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"47","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"48","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"51","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"45","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"46","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://btsgrp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"15":[47],"13":[44,96]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SYBCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Turkish (Turkey)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGViMDE5ZS1hMjU0LTRmMTMtYmRmZi04MTc5ZGQ0ZDYxNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTE0ODEwNTMsIm5iZiI6MTc1MTQ3OTg1M30.XcKTyD8XZt2C9WEbZjQ09FDeG3vm60WQPY6mv6EP5fs","targetCollection":"upload-project-10040","endpointUrl":"https://api.media.atlassian.com","clientId":"28eb019e-a254-4f13-bdff-8179dd4d615b","tokenDurationInMins":20}},"sharedPortal":{"name":"BTS LABS - Support Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=btsgrp","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6f36a72884169e7e1cacff69aa6852b450da5f0e_lout","baseUrl":"https://btsgrp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://btsgrp.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"28eb019e-a254-4f13-bdff-8179dd4d615b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f710a1de28ff4a238c4e6413966391f6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}